Measure what matters: Driving success in your organization
Every year WorkplaceDynamics asks thousands of employees what factors best determine their engagement and their likelihood of staying with the company. The results have been fairly consistent during the last five years and break down this way:
Do your employees understand what the company is trying to achieve? Do they know how short-term goals fit into long-term plans? Do they trust that leadership is operating by a transparent set of values?
Are we making any progress toward those goals? Can we be more efficient? Is leadership listening to those who are closest to the customer or closest to the machine? Do people learn relevant information in an appropriate amount of time?
Do employees have the tools, physically and mentally, do perform their jobs at the highest level? Are there unsettled issues or conflicts that distract from accomplishing goals? Do employees have the equipment and environment to be safe and successful?
Are employees in the right jobs? Do they have the right training? Do they see a future at your company and, if so, do they know how to rise up the ladder?
Do your managers make it easier or harder for employees to be successful? Do their employees find it easy to tell the truth at work? Can employees explain how your company makes money? Do they know its operating model?